Contact & support

Common questions

• I can't sign in

  Check your email for a verification link if you just registered — an unverified account can't sign in yet. If you've forgotten your password, use "Forgot password" on the login page.
• What does the free plan include?

  Two cars with three setup sheets each, unlimited runs and lap times, the full service history and a CSV export of everything you enter. The plans page lists what the paid tiers add.
• How do I run live timing at my track?

  Set up your venue and relay from the timing page — it walks through connecting your decoder step by step.
• How do I add my track or club?

  Add it from the track directory. Saying that you run the place raises an ownership claim, which we review before the venue tools open up.
• Where are the setup and maintenance guides?

  The Learn section has practical guides written for club racers, and Tools has the calculators for gearing, shock oil and rollout.
• How do I share a setup or my garage?

  Publish a sheet from the setup itself and it appears in shared setups. Adding a handle on your profile gives your public garage its own address.
• How do I score a club race day?

  Create a race day under events, then score each class by hand or from a timing import. Rounds roll up into a championship table. Race days come with the Club plan.
• Does it work at the track with no signal?

  GenRC installs to a phone like an app, and a page you already have open keeps working without a connection — entering a run included. A fresh page load with nothing cached shows an offline notice instead.
• Can I get a copy of my data, or delete it?

  Both live on your profile page: a CSV download per dataset — setups, runs, lap times, maintenance, inventory — and the button that deletes the account and everything in it.
• Is GenRC available in Ukrainian?

  Yes. Use the language switch in the top bar, or the one in your account menu once you're signed in. Everything else stays where it was, in the language you picked.

• GuidesSetup, maintenance and race-day walkthroughs.
• CalculatorsGearing, rollout, shock oil and pack health.
• Shared setupsWhat other racers run, with the laps behind it.